Contact Centre Hours Altered
Users of the Catch Recording and Fish Export Service helplines need to be aware that the contact centre’s hours of operation are changing from April 1 2025.
However, MMO’s existing out of hours 24-hour support to users for the Fish Export Service and Catch Recording, will still continue so support for industry will remain.
What is happening
The opening hours for the Fish Exports and Under 10m Catch Recording Helplines are being reduced by three hours from 01/04/2025.
The new operating times will be 8am to 6pm (previously 7am to 8pm).
Outside of these hours there will remain 24/7 cover with calls still being automatically routed:
Fish Exports helpline (0330 159 1989) – callers will come through to the United Kingdom Fisheries Monitoring Centre for enquiries relating to significant IT issues / outages
Under 10m Catch Recording helpline (0300 0203 788) – calls will continue to access the automated service to enable fishers to log catch records
Who will this impact?
Users of the Fish Exports helpline and under-10m Catch Recording helpline.
Why is it happening?
The challenging economic climate means that all Government departments must seek efficiency savings and operate within budgetary constraints
By making these changes we are ensuring that the Fish Exports and Under 10m Catch Recording helplines remain affordable and support for users is maintained.
When is it happening?
- The new hours of operation will come into effect on April 1 2025 .
https://www.gov.uk/government/news/changes-to-contact-centre-hours